VivaGuest – Redefining Guest Interaction with AI for Hotels & Exhibitions.

The hospitality sector in the UAE is evolving fast, yet many hotels still struggle with fragmented guest communication, slow response times, and outdated check-in processes. Modern travelers expect personalized, instant, multilingual support from the moment they book until the time they leave—and most hotels are not equipped to meet these expectations.

VivaGuest is a next-generation PropTech solution designed specifically for hotels, resorts, serviced apartments, and exhibition venues. Powered by advanced AI, VivaGuest transforms the entire guest journey, elevating communication, boosting engagement, and strengthening guest satisfaction across every touchpoint.

Why Hotels in the UAE Choose VivaGuest

Designed for the UAE’s multilingual guest profile
Reduces staff workload and improves response time
Boosts guest satisfaction and review scores
Generates new revenue streams through upselling
Enhances operational efficiency through automation
Fully scalable for hotels, resorts, and large exhibitions

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Key Features That Elevate the Guest Experience

01. Multilingual AI Assistance

Guests receive 24/7 support in their preferred language via WhatsApp. The system responds instantly and routes conversations to a live receptionist whenever human involvement is needed.

02. Real-Time Promotions & Upselling

Hotels can send personalized offers, upgrades, F&B promotions, spa deals, and event alerts, helping increase engagement and generate additional revenue throughout the stay.

03. Automated Guest Communication

VivaGuest automates every step of the guest journey—

- Pre-arrival messages
- Check-in guidance
- Stay updates
- Service requests
- Check-out reminders

04. Easy Feedback Collection

Real-time feedback is captured instantly, allowing teams to resolve issues before they escalate while improving review scores and building long-term loyalty.

05. Seamless API Integration

Compatible with leading hotel systems such as Opera, Apaleo, Salesforce, and more—ensuring a fully connected hotel ecosystem that is easy to manage and maintain.

06. WhatsApp-Native Solution

No extra apps, no friction. Guests access all hotel services directly from WhatsApp, making communication effortless and familiar.

07. Audio & Written Communication

Supports voice notes and text, providing easy accessibility for elderly guests and people of determination—offering a truly inclusive guest experience.

08. Staff & Guest Interaction

One staff member can manage dozens of active conversations at once. Internal messaging tools enhance collaboration, speed up response times, and improve service efficiency.

09. Broadcasting & Announcements

Hotels can broadcast updates to all in-house guests, promoting special events, F&B offers, entertainment schedules, and seasonal campaigns—helping drive traffic to on-site outlets.

10. Guest Reviews & Online Reputation

At the end of the stay, guests are guided to leave reviews on Google, Booking.com, TripAdvisor, and social media—helping boost the hotel’s digital presence and ranking.

11. Customizable Conversation Design

Build tailored, AI-driven conversation flows that match your hotel’s brand identity and operational requirements—no coding required.

12. Seamless Resort-Wide Access

Guests can connect with hotel services from anywhere in the property, ensuring continuous convenience whether they’re at the pool, beach, spa, or dining outlets.